As a member of the guest services team, you will act as the point of reference for guests who need assistance or information. Concierge team members liaise directly with guests to ensure that they have an unforgettable experience, and their every need is met.
The main function of the Concierge is to welcome guests to the resort, help them with any and all of their needs, make them feel at home, make reservations and assist in selling other services or activities. The Concierge is directly responsible for the prompt, efficient and friendly check in and check out for guests, for meeting any other guests needs during their stay, and the collection of money for services rendered.
Key Responsibilities include:
Approach all encounters with guests and employees in a friendly, service-oriented manner.
Welcome all guests upon arrival, and check them into their property.
Register guests, and modify and information required to complete the registration process.
Assist with the management of properties, including preparing properties for all guests’ arrival.
Provide guests with assistance or information as required.
Field telephone and email enquiries, take and distribute messages and redirect calls.
Ensure all necessary reports, such as the arrivals and departures list is managed.
Cooperate, coordinate and communicate with other departments, as required.
Perform any additional duties or projects as directed by the Operations Manager.
Other resort related duties as required.
Must hold valid working holiday visa or be a Japanese citizen
Must hold a valid Japanese driver’s license or International Driving Permit
High school graduate
Interests in property management and tourism
Fluency in Japanese. Fluency in English an advantage.
10 days of paid leave and public holidays.
Social security/insurance benefits included.
Company personal improvement subsidy (can be used for language study or other courses).
Yearly company trip and regular seasonal events.
Flexible working hours.
Employment: 1 year full time with possibility of extension
Probation Period: 3 months
Salary: ¥220,000 monthly gross salary (negotiable commensurate with experience)
Working Hours: Average 40 hours per week, between the hours of 7:00-22:00, 5 days a week