MnK Niseko Company Introduction
MnK Niseko is an integrated real estate, property management, and hospitality company that has been providing services in Niseko, Hokkaido since 2010. Our customers visit us from all parts of Japan and all over the world. Our team of professionals is diverse and committed to serving their needs in a professional and friendly manner.
MnK Niseko’s offices are located 5 minutes from one of the best ski resorts in the world. We are surrounded by farms, mountains, and nature. We actively encourage personal development and self-improvement via our benefits program, regular performance discussions, and attention to each individual's needs.
A key part of our company culture is regular, cross-department communication and contribution across all of MnK Niseko's functions. We help each other. That could mean driving a guest to the mountain, helping to clear snow, or participating in a brainstorming session.
Sales and Concierge
Guest Services
Bilingual English/Japanese
As the Sales/Concierge you will be the main contact for all guests and owners after they have booked their accommodation and will provide sales and services offering a range of activities and services via email, online platforms, and by phone. Working closely with the Reservations and Guest Relations team, you will be the main driver in securing additional guest service sales to ensure our guests maximize their stay in all seasons.
As the Sales/Concierge you will be the main contact for all guests and owners after they have booked their accommodation and will provide sales and services offering a range of activities and services via email, online platforms, and by phone. Working closely with the Reservations and Guest Relations team, you will be the main driver in securing additional guest service sales to ensure our guests maximize their stay in all seasons.
Key Responsibilities
- Recommending/Selling in-resort services to all guests and owners both pre arrival and in resort.
- Working closely with our local partners to book additional services including but not limited to Ski/Snowboard Rental/Lessons, EdVenture Kids Camps, Lift Passes, Airport Transfers, Car Hire, Restaurants, Tours/activities, and more.
- Database management, CRM updates, and booking services through our PMS and other online platforms
- Assisting the Reservations and Guest Services teams during busy times.
Key Qualities
- Minimum 1-3 year's experience in similar reservations, sales, or guest services role
- Passionate about Guest Services and a desire to ensure our guests have a memorable holiday.
- Intermediate to advanced computer skills and experience using Google Drive, Gmail, Excel, PMS and CRM`s
- Bilingual Japanese/English/Chinese speakers are highly regarded.
Working Hours
40 hours per week, 8 Hours per day, 5 days, 2 days off per week
Remuneration
230,000 – 280,000 JPY per month depending on language ability and experience
The Benefits
- 10 days annual leave (Increasing after the 1st year)
- 16 additional days off for public holidays
- Induction and training provided.
- Subsidized staff accommodation is available
- Company incentives and bonus programs
- Annual personal benefit allowance
- Discounts on MNK and partner services and activities
Employment Period
Full Time – 1 year minimum contract with possible extension
Probationary Period
1 Month
How To Apply
If you are interested in the above position, please email your CV and Cover Letter to
hr@mnkniseko.com.
Please complete our application form by clicking on the button below.
Apply Now
