All enquiries and reservations for properties managed by MnK Niseko can be made by email to bookings@mnkniseko.com or via telephone on +81 (0)136 55 5122. All quotes for accommodation and services are valid for 7 days from time of issue and subject to availability. Services quotes are based on prices supplied by our preferred agents, having been vetted by MnK to meet our service standards.
All guests who choose to reserve their stay via online travel agents (Booking.com, Expedia etc) or other third-party travel partners should contact their booking provider for information on their applicable reservations policies.
Until acknowledged in writing by MnK Niseko and/or payment is received for an accommodation booking, the status of the booking is not confirmed. Accommodation may be ‘held’ for a customer for a period of 7 days until which time it will be cancelled unless payment has been received. By making any payment towards accommodation bookings you acknowledge and accept our booking terms and conditions.
All prices are subject to availability and can be withdrawn or updated without notice. The price is only guaranteed when paid in full. Please note that prices quoted are subject to change. Price changes may occur due to reasons outside of our control that increase the cost of the product or service. Such factors include, but are not limited to: cost of cleaning, heating or snow clearing.
Each house can accommodate up to a certain number of people. Please kindly inform us of the total number of guests including small children before you proceed with the booking. In the event that at any time during your booking period, the number of guests staying at the property under your reservation exceeds the number disclosed by MnK Niseko, you will be charged an additional 100% of the nightly rental fee for each additional undisclosed guest. If the undisclosed guest/s exceeds the maximum capacity of the property, and we cannot accommodate extra persons, MnK Niseko has the right to immediately cancel your booking without refund.
While highly unlikely, MnK Niseko and/or its agents reserve the right to change, modify or cancel a reservation or arrangement at any time. Should payment have been made, this will be refunded to the guest in full. MnK Niseko and/or its agents also reserve the right to decline a reservation at any time.
Reservations made prior to 30 June, 2023 is considered an Early Bird reservation. Any reservation after that date is considered a Standard Reservation.
For payments made via credit card, any credit card fees incurred will be covered by the guest.
For payments made via bank transfer, any fees charged by both the sending bank and the receiving bank will be covered by the guest.
Reservations made prior to 12 March, 2023 is considered a First Tracks Reservation.
For payments made via credit card, any credit card fees incurred will be covered by the guest.
For payments made via bank transfer, any fees charged by both the sending bank and the receiving bank will be covered by the guest.
Reservations made prior to 30 June, 2023 is considered an Early Bird Reservation.
For payments made via credit card, any credit card fees incurred will be covered by the guest.
For payments made via bank transfer, any fees charged by both the sending bank and the receiving bank will be covered by the guest.
These terms and conditions apply to credit holders from reservations originally held in Winter 19/20, Winter 20/21, or Winter 21/22. These guests can re-book their stay for Winter 2023-24. Existing credit must be used during stays until April 26th, 2024. Credit that is unused after this date will be forfeited. If a reservation has a balance that is greater than the value of an existing credit, the difference must be paid according to the payment policy detailed below.
For payments made via credit card, any credit card fees incurred will be covered by the guest.
For payments made via bank transfer, any fees charged by both the sending bank and the receiving bank will be covered by the guest.
If you reserve with a promotional rate, package or discount, your reservation is still considered a 'standard reservation' unless there are particular special reservation terms & conditions outlined in the dedicated promotion page. In the instance where terms & conditions listed on the dedicated promotion page conflict with the 'Standard Reservations' policies listed above, those policies will prevail.
For payments made via credit card, any credit card fees incurred will be covered by the guest.
For payments made via bank transfer, any fees charged by both the sending bank and the receiving bank will be covered by the guest.
If you reserve with a promotional rate, package or discount, your reservation is still considered a 'standard reservation' unless there are particular special reservation terms & conditions outlined in the dedicated promotion page. In the instance where terms & conditions listed on the dedicated promotion page conflict with the 'Standard Reservations' policies listed above, those policies will prevail.
Cancelled bookings may incur charges, MnK reserves the right to uphold cancellation charges where applicable. These charges can be up to 100% of the cost of the booking, regardless of whether stay has commenced. Fees and extra charges may apply where a booking is changed. Where MnK incurs any liability for a cancellation fee or charge for any booking which you cancel or change, you agree to indemnify us for the amount of that fee or charge. This applies to fees set by internal or external service providers. You will be required to pay a deposit or the full amount for the reservation when booking.
All guests who booked via online travel agents (Booking.com, Expedia etc) or other third-party travel partners should contact their booking provider for information on their applicable cancellation policy.
Please note the following policy for instances where a refund is granted:
Please ensure you take out travel insurance at time of booking to cover any unforeseen circumstances that may result in cancellation.
These terms and conditions apply to credit holders from reservations originally held in Winter 19/20, Winter 20/21, or Winter 21/22. These guests can re-book their stay for Winter 2023-24. Existing credit must be used during stays until April 26th, 2024. Credit that is unused after this date will be forfeited.
If you reserve with a promotional rate, package or discount, your reservation is still considered a 'standard reservation' unless there are particular special cancellation terms & conditions outlined in the dedicated promotion page. In the instance where terms & conditions listed on the dedicated promotion page conflict with the 'Standard Reservations' policies listed above, those policies will prevail.
By reserving guest services through MnK Niseko, you accept that cancellation and amendment fees may apply to any reservation irrespective if payment has been made. Please check with MnK Niseko about specific cancellation fees that may apply to your reservation.
Please visit the EdVenture Niseko website for full terms and conditions.
By reserving guest services through MnK Niseko, you accept that cancellation and amendment fees may apply to any reservation irrespective if payment has been made. Please check with MnK Niseko about specific cancellation fees that may apply to your reservation.
Please visit the EdVenture Niseko website for full terms and conditions.
The guest in any MnK property shall pay in full for any damage outside normal wear and tear. This includes breakage to items such as plates, glasses or lamps. MnK will do an inspection of the property upon check out, however, any breakage or damage must be reported to staff as soon as possible.
Lost or missing keys will result in a penalty of ¥15,000 per key.
All MnK properties maintain a strict no smoking policy within the building. Should any guest or lessee be found violating this policy, an immediate ¥80,000 fine will be imposed and management reserves the right to evict the guest or lessee without notice or refund.
All MnK properties hold a no pets policy. As such, any guest or lessee found to be holding a pet inside a property will be fined and management reserves the right to evict the guest or lessee without notice or refund.
To ensure a safety and enjoyment of all guests at properties and resorts managed by MnK, rules and regulations have been established. These rules will be explained to guests upon check-in and are available upon request. Any guest who violates these rules or negatively impacts upon the enjoyment of other guests, may be fined and management reserves the right to evict the guest or lessee without notice or refund.
MnK Niseko strongly advises that all guests purchase comprehensive travel insurance to cover themselves against medical expenses, personal accident, damage and loss of luggage, cancellation fees, etc.
MnK Niseko may include transfers to and from Niseko in its packages. Third party transport operators provide this transportation. MnK accepts no responsibility for any delays, accidents or incidents that affect our customers. No refunds of accommodation costs or any other related services will be given if the customers are unable to arrive on the day of predetermined booking including travel being impaired by weather conditions and likewise MnK Niseko and/or its agents will not be responsible for providing additional accommodation in the event customers are prevented from leaving Niseko – Hirafu due to unforeseen circumstances including weather.
MnK Niseko cannot be held responsible for weather conditions. No accommodation booking can be refunded on the basis of weather conditions.
Guests are responsible for arranging any necessary passports and visas. Japanese visa requirements vary greatly for individual countries. Contact the Japanese consulate in your country for more information.
You and your booking party hereby acknowledge and agree that you and your guests:
This indemnity includes:
At their arrival the guests will be required to fill out and sign a guest registration form. By signing this form, you, as the nominated guest responsible for your reservation, irrevocably authorise MnK to deduct any outstanding accommodation charges, vehicle transfers, ski rental, lift passes, ski school reservations and any additional services arranged through Midori no Ki (“MnK Niseko”), in good faith, on your behalf; and you accept financial responsibility for all charges incurred by or on behalf of those guests whose contact and passport details are contained in this reservation (“your booking party”). Any cancellations made outside of the conditions specified in our cancellation policy will attract a 100% charge for services.
Additional charges may be imposed on you for damage to any property caused by you or any member of your booking party: in particular, any damage to the property reserved for or occupied by you or your booking party, any loss of or damage to the contents thereof, and any items which are found by MnK Niseko, either during or immediately after your stay, to have been removed from the chalet. MnK Niseko will notify you via email or phone of such loss and/or damage, and will charge you for the lost and damaged property and/or items on a replacement cost basis plus any necessary and incidental expense incurred in the repair and/or replacement thereof. You and the members of your booking party hereby agree that you and they shall comply with the terms and conditions of this registration form and all other rules relating to guests’ stay at any MnK Niseko managed property as set out on our website www.mnkniseko.com and other manuals, and that MnK is the managing agent for the property which has been booked in your name, or which you and your booking party occupy.
Be advised that weather and snow conditions can be hazardous and as such all guests must be prepared for the prevailing environment. Build-up of snow on roofs, ice on roads, walkways and steps are dangerous and all guests are advised to be aware of the risks of falling snow loads and slippery surfaces.in the event that at any time during your booking period, the number of guests staying at the property under your reservation exceeds the number disclosed to MnK Niseko you will be charged an additional 100% of the nightly rental charge for each additional undisclosed guest. If the undisclosed guests exceed the maximum capacity of the property and we cannot accommodate them, MnK Niseko may immediately cancel your reservation without refund.
For payments made via credit card, any credit card fees incurred will be covered by the guest.
For payments made via bank transfer, any fees charged by both the sending bank and the receiving bank will be covered by the guest.
