Guest Services

Summer Bilingual Front Desk/Guest Services

MnK Niseko Company Introduction

MnK Niseko is an integrated real estate, property management, and hospitality company that has been providing services in Niseko, Hokkaido since 2010.  Our customers visit us from all parts of Japan and all over the world.  Our team of professionals is diverse and committed to serving their needs in a professional and friendly manner.  

MnK Niseko’s offices are located 5 minutes from one of the best ski resorts in the world. We are surrounded by farms, mountains, and nature. We actively encourage personal development and self-improvement via our benefits program, regular performance discussions, and attention to each individual's needs.

A key part of our company culture is regular, cross-department communication and contribution across all of MnK Niseko's functions.  We help each other.  That could mean driving a guest to the mountain, helping to clear snow, or participating in a brainstorming session.

Summer Bilingual Front Desk/Guest Services

Guest Services

English & or Japanese (Bilingual applicants preferred)

As a member of the Front Desk/Reception team, your role is to support the Guest Services Managers and provide direction to our Resort Services team. We are seeking hard-working staff who can go the extra mile for our guests while being organized and self-motivated to make sure all daily tasks are completed so that operations run smoothly. You will be working as part of the Guest Relations team to make sure our guests have an amazing holiday and our properties are correctly maintained. Teamwork within MnK is important to make the winter seasons run effectively, and so we are looking for individuals who have awesome teamwork skills to join us here in Niseko.

Key Responsibilities

  • Assign and delegate tasks to the Resort Services team
  • Provide support for the Guest Services Managers
  • Maintain the daily flow of tasks & checklists
  • Build rapport and trusting relationships with our guests and owners
  • Payment processing, answering calls, responding to emails, and all other in-house guest inquiries
  • Actively support the promotion and selling of MnK guest services
  • Problem-solving and dealing with guest complaints and issues as they arise
  • Driving guests when required
  • Organizing and performing accommodation checks before guests arrive and after the guest departs
  • Checking guests in and out of their accommodation/explaining how our properties and processes work etc.
  • Being an expert on all things Niseko and MnK related and providing guests with local information and recommendations

Key Qualities

  • Experience in a previous hospitality role preferred
  • Face-to-face customer service experience essential
  • Must be able to use your initiative and work well under pressure
  • A willingness to go the extra mile to help out your team/ our guests
  • Must have or be eligible to obtain a Japanese Working Holiday Visa or already have the legal right to work in Japan
  • Must have a Japanese driver's license or be able to obtain an International Driving Permit valid for Japan.
  • Applicants must be fluent in English and Japanese. (English/Japanese/Mandarin bilingual language ability is highly advantageous)

Working Hours

Up to 40 hours per week (part-time positions also available)


Starting at ¥1,500 to ¥1,700 per hour depending on experience and/or language ability

The Benefits

  • Subsidized staff accommodation is available
  • Discounted tours & activities from local suppliers
  • Working with awesome people from around the world
  • Potential to move into a year-round position for outstanding team members

Employment Period

June 2024 - October 2024

Probationary Period

1 month

How To Apply

If you are interested in the above position, please email your CV and Cover Letter to
Please complete our application form by clicking on the button below.
Apply Now
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