Pre Arrival Information

Our team is passionate about making your next holiday to Niseko enjoyable and hassle free. We have compiled a pre arrival guide to help you prepare.

Getting Here

There are several transfer options available to guests between Niseko and New Chitose Airport (CTS) or Sapporo City. If you are unsure of the best option to suit you and your family, please do not hesitate to contact out guest services team.

Scheduled Coach (Resort Liner)

When you arrive at New Chitose Airport, please make your way to the Resort Liner Transfer Desk and check in with the Resort Liner staff. If you are arriving at the Domestic Terminal you will find the Resort Liner Desk mid way along the Domestic Arrivals Hall at the 'Domestic Tours Desk'. If you are arriving at the international terminal the Resort Liner Desk is located at the 1F Curb Side Lobby. Once your coach is ready to depart the staff will direct you where to board. There will be one rest stop on the way to Niseko and the coach may stop briefly at Rusutsu before arriving at the Hirafu Welcome Centre (Car Park No.1).

When you arrive at the Hirafu Welcome Centre our concierge team will be there to meet you and bring you to your accommodation. If your coach arrives early and the concierge is not there to meet you, please ask the friendly staff at the Welcome Centre to call our Reception.

Akazora: 0136-23-0025
Country Resort: 0136-55-5136
The Orchards: 0136-55-5609

Upon your departure one of our concierge team members will check you out of your accommodation and take you to the Hirafu Welcome Centre where you will board your coach.

Private Transfer

Upon your arrival to New Chitose Airport, your driver will meet you at your arrival gate and bring you to your private vehicle. If you have a mobile phone that can receive calls while you are in Japan please send us your phone number, so that we can pass it onto the driver and they may contact you directly should the need arise.

The driver will bring you to your accommodation. Upon arrival at our Reception, a member of the concierge team will hop on the bus, take you to your chalet, help you get unloaded and check you in for your stay.

Upon your departure, one of our concierge staff will check you out at your chalet and your driver will be waiting at your front door at least 15 minutes prior to your arranged departure time.

Car Rental

When you arrive at New Chitose Airport, please make your way to the Toyota Desk to complete registration for your car rental. If you are arriving at the Domestic Terminal, you will find the Toyota Desk by the Domestic Tours desk between the JAL Arrivals Gate A and ANA Arrivals Gate. If you are on an international arrival you will find the Toyota Desk at the 1F Curbside Lobby. Once you have completed registration for the rental with Toyota, they will take you on a shuttle bus out of the airport terminal to the “New Chitose Airport Branch” to collect your car.

When returning your car, please go to the “New Chitose Airport Branch” and not the Airport Terminal. Once you have returned the car, Toyota will again provide a shuttle bus to the terminal. We recommend that you return your car at least 1.5 hours before your scheduled flight departure.

It is Japanese law that all people hiring a vehicle must present a valid International Driver's Permit (obtained in accordance with the Geneva Convention of 1949) and their current driver’s license, or, a full Japanese driver's license. If you do not have these documents when you arrive, you will not be able to collect your car.


1) From Sapporo or Chitose Airport, get on the JR Hakodate Line and get off at Kutchan Station.
2) Note: on most services from Sapporo and New Chitose Airport, you are required to change transfer once at Otaru.

For up to date train timetable information, please check the JR Hokkaido website or alternatively, you can use HyperDia.

When you arrive at Kutchan Station, ask a taxi driver to take you to Akazora in Hirafu, or Country Resort/The Orchards in Kabayama.

Check In and Check Out Information
Front Desk

Our friendly and responsive front desk and concierge team are available to help with you all your requests and questions. Please do not hesitate to call, email or visit us in person if you require a helping hand to book tours, lessons, or would like our team's recommendations on restaurants and onsen. To ensure you have a truly memorable stay, our reception is available from:

Winter (1 December – 31 March): 8:00am to 9:00pm daily

Emergency After Hours Assistance

In the unlikely case of an emergency, our concierge team is available after hours to assist. Please contact our emergency contact number provided upon check in.

Check In

Our standard check in time is 3:00pm on the day of your arrival. If you plan to arrive earlier than this, our concierge team may advise some options to stock up on food, supplies, or assist you with organising rental equipment. Our team can store your luggage in the Reception area until your accommodation is prepared and ready for check in.

Check Out

Our standard check out time is 11:00am on the day of your departure. If you are departing Niseko later than this, our concierge team is more than happy to keep your luggage stored in the Reception area. Our concierge team is also available to assist you with arranging a departure transfer method, or confirm train schedules. Please do not hesitate to get in touch.

Late check out can be arranged with at least 24 hours notice, subject to availability, and at an additional fee of ¥10,000. Any ad-hoc late check outs will incur a fee of ¥10,000 per hour.

Cleaning and Supplies

MnK properties are fully self-contained and as such do not have a daily cleaning service.

Bookings that are for 4 nights or more will receive periodic scheduled cleans, linen and towel changes, and rubbish removal. If a cleaning schedule applies to your stay, details of this will be outlined to you upon check in.

Body wash products, towels and linen will be changed or replenished, but it is up to guests to re-stock their own tea, coffee and sugar.

Long-term stays will have spare towels and linen, and the responsibility is with the guest to re-stock all consumable items.

All chalets are equipped with salt and pepper, towels, linen, shampoo, conditioner, body wash, dishwashing liquid, washing powder and bin liners. A small supply of complimentary tea, coffee, and sugar is also provided. Guests can also pre order groceries for their arrival, simply click here for more details.

Money Matters
International ATMs

The nearest international ATM is located in the entrance to Shiki Niseko. This Seven Bank ATM will accept most cards for cash withdrawals. Guests can also withdraw Japanese yen ATMs at 7-Eleven stores.

Guests are recommended to withdraw cash upon arrival to New Chitose International Airport. Furthermore, ensure your bank is aware of your travel plans, so as not to block any transactions you may wish to make.

Currency Exchange

Foreign currency and traveller's cheques can be exchanged in Kutchan at both the Kutchan Central Post Office and the North Pacific Bank (Hokuyou Bank). Business hours are from 9:00am – 3:00pm weekdays.

Cash or Card?

Japan is still largely a cash society. Whilst it is becoming more prevalent for cafes, bars, restaurants and shops to accept credit card and other forms of casheless payment, for maximum convenience it is still recommended to carry cash.

Shuttle Service
The Orchards

From 1 December – 31 March, MnK provides a complimentary shuttle service for guests staying at The Orchards. The shuttle service operates to and from The Orchards and services the Niseko United ski area (from 8:00am – 9:00pm).

Download Shuttle Guidelines
Country Resort

From 1 December – 31 March, MnK provides a complimentary shuttle service for guests staying at Country Resort. The shuttle service operates to and from Country Resort in intervals, stopping at major points such as the slopes, Seicomart bus stop and Tomo restaurant (from 8:00am – 9:00pm).

Download Shuttle Guidelines
Grocery Ordering

Be welcomed to a fridge full of the essentials by pre ordering groceries to your accommodation. MnK works with local suppliers to provide grocery sets, beverages and alcohol to our guests. Simply visit our Grocery Ordering page here, and place your order a minimum of 5 days in advance of your arrival date.

Pre Order Groceries