Flexibility where you need it
Policies for guests affected by sudden or unforeseen border closures
The world is opening up again - but in case your trip is affected by unforeseen border closures (either on the Japan side or your home country’s side), you are eligible to request a cancellation of your stay with us, and have your payment/s converted to a credit to use within 12 months.*
*Please note that this policy will only activate for guests who are affected by the unforeseen closure of Japan’s international border or the border of their home country. Guests that can still travel but are affected by changes in quarantine requirements or compulsory testing measures for travel are not eligible for this policy.Guests with service reservations (lift passes, ski lessons, rentals, transfers etc.) are beholden to the cancellation policy of the service providers per MnK’s standard terms and conditions. Please keep in mind that you may not receive a refund or credit for your service bookings if a cancellation due to unforeseen border closures occurs.All guests who booked via online travel agents (Booking.com, Expedia etc) or other third-party travel partners are beholden to the policies enforced by their agent. In the event of an unforeseen border closure, guests should contact their booking provider for information on their applicable cancellation policy.
Confident In Our Care
The safety and wellbeing of our guests is a top priority for MnK. The below precautionary and response measures are helping us to continue to provide a safe and clean environment.
We have been taking the following steps to ensure our guests wellbeing:
- We perform deep cleaning of all properties twice a year, including the cleaning of
ventilation, drains, windows, beds and flooring - Perform routine property inspections prior to our guests arrival and after their departure
- Sanitisation of all properties upon guests’ departure, including cleaning of high
touch areas - We provide hand sanitisation stations in our reception areas
- We periodically disinfect all high touch, high traffic areas in our reception area
On top of this, we are taking additional precautions including:
- Providing our guests with personal hand sanitiser upon check in
- Providing our guests with a bottle of alcohol spray for use during their stay
- Temperature checking of all guests upon arrival at the resort and all staff before work
- Minimisation of physical contact with guests
- Restriction of access to all communal areas at the resort including playground etc.
- Restriction of gatherings at MnK properties outside of the occupants of each chalet
Self Contained Resort Living
The Orchards and Country Resort offer guests a portfolio of individual chalets to choose from, suitable for all group sizes and budgets.
Comfort and Safety In Mind
Our self contained chalets are designed with comfort in mind. All stays include a fully-equipped kitchen, linen, towels, Wi-Fi, bathroom facilities and regular cleaning service. Awake to picturesque views and feel secure with family and friends in your own private accommodation.
Online Grocery Ordering
Feel at home as soon as you arrive by ordering your groceries ahead of time. Have your kitchen stocked with all the essentials prior to your arrival to avoid unnecessary trips to crowded supermarkets. *only offered during the winter
