Frequently Asked Questions

Scheduled Coach

How long is the journey?

Travel time between Niseko and New Chitose Airport (the nearest airport to Niseko) or Sapporo City is approximately 2.5–3 hours, including a short toilet break and dependent on weather conditions. We strongly advise all guests take out travel insurance in case of delays.

Where do I go to get my bus at the airport?

To ensure you connect with your coach in a timely manner, please review the coach meeting points in advance. Resort Liner have two information desks at New Chitose Airport, one located in the Domestic Terminal Building (1st floor) and one located in the International Terminal Building (2nd floor). Please check in at your tour desk, and at time of departure the staff will direct you on where to board.

If you are arriving at the Domestic Terminal: You will find the meeting point at Domestic Tour Desk #2, located between JAL Arrival Gate A and B on the 1st floor in the Domestic Terminal.

If you are arriving at the International Terminal: You will find the meeting point at International Terminal Tour Desk B located on the 2nd floor, on the right hand side after exiting from the arrival hall.

How much time should I allow between my scheduled arrival time and coach transfer pick up?

When making a reservation, please ensure that you adhere to the minimum connecting time of 45 minutes when connecting from a domestic flight and at least 90 minutes when connecting from an international flight.

If my flight is delayed and I miss my coach, will I be able to board the next scheduled coach?

Yes, in the event that your arrival flight is delayed, please contact our team as soon as possible so that we are able to notify the service provider and check availability for you. Please note that if you miss your coach due to reasons other than a delayed flight, it will be treated as a cancellation by the service provider and you will need to cover full costs for your replacement coach. For this reason, we strongly advise all guests take out travel insurance.

My flight lands late at night, what time is the last bus?

The last bus to depart Chitose Airport is at 21:30, it is not suitable for international arrivals after 20:00 and domestic arrivals after 20:45, if you are arriving after these times we would recommend a private transfer instead. This bus arrives at the Hirafu Welcome Centre at midnight, please note that this is outside of reception hours so collection from the bus terminal to your MnK accommodation will cost 3,000JPY per car (8 people per car).

My departure flight is super early, when is the earliest bus?

The first bus arrives at Chitose Airport at 09:30, the coach company recommends at least 120 minutes before an international departure and at least 60 minutes for a domestic departure. If this does not allow you enough time to catch your flight we recommend booking a private transfer instead.

My accommodation in Sapporo City is not on the list of scheduled stops, can I still get the coach?

In this case we will arrange your stop to be at the closest hotel to your accommodation, as Sapporo is quite small this is usually less than a 5 minute walk away.

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