CO-VID 19 Travel Update

Cancellation Policies

Accommodation 2020/21 Winter Cancellation Policy

MnK Cancellation Policy (as at 6 August, 2020):

• In the event of cancellation, 30 days or more prior to arrival date, no cancellation fee applies
• For cancellations within 29 days of arrival date, 100% cancellation fee will apply

Extenuating Circumstances Cancellation Policy

Policy applies to all new direct bookings made on or after 25 March, 2020 for the winter 2020/21 season. In the event of cancellation within 29 days of arrival date, a credit to the amount paid to MnK for the booking will be issued, if the following situation(s) apply:

• If there is a government-issued travel ban or quarantine measures are enforced
• If there is a lockdown put in place in either your departing country or in Japan
• If a guest has tested positive for COVID-19 or has been in contact with a COVID-19 infected individual and they are required to self isolate
• If a guest is physically unable to travel to an MnK accommodation due to airport closures
• If a guest has been refused entry into Japan or travel visas to Japan are suspended
• If a guest is unable to travel to Japan as a result of travel bans imposed by their departing country

If any of the above situations apply to your booking, please contact the Reservations and Guest Services team for further details and instructions. You will be required to provide proof of the situation that applies to your booking.

For group bookings, we will work closely with the lead guest of the group and manage any changes on a case by case basis.

For questions on terms and conditions on group bookings, please contact MnK directly for further discussions.

All guests who have made a booking via an online travel agent or other third-party travel partner should contact their booking provider for information on their cancellation policy.

2020 Summer Accommodation Cancellation Policy

In light of the current situation, we have temporarily changed our summer booking policy. Policy is as follows:

For check in dates on or before 31 May, 2020

• Cancellations made1 day or more from the arrival date incur no penalty
• Cancellations made on the scheduled arrival date are subject to a cancellation fee of 100% of the total accommodation fee

For check in dates between 1 June and 30 November, 2020

1-6 night stay

• Cancellations made 3 days or more from the arrival date incur no penalty
• Cancellations made 2 days or less arrival date are subject to a cancellation fee of 100% of the total accommodation fee

7 night stay or more

• Cancellations made 15 days or more from the arrival date incur no penalty
• Cancellations made 14–4 days from the arrival date are subject to a cancellation fee of 50% of the total accommodation fee
• Cancellations made 3 days or less from the arrival date are subject to a cancellation fee of 100% of the total accommodation fee

EdVenture Camp 2020 Summer Cancellation and Amendment Policy

In light of the current situation, we have temporarily changed our summer booking policy.

Extenuating Circumstances Cancellation Policy

Temporary policy is as follows:

• Cancellations made 15 days or more from the camp start date will incur no cancellation fee
• Cancellations made 14–4 days from the camp start date will incur a cancellation fee of 50% of the total booking amount
• Cancellations made 3 days or less from the camp start date will incur a cancellation fee of 100% of the total booking amount