CO-VID 19 Travel Update

Updated on 2 June, 2020

Cancellation Policies

2020/21 Winter Cancellation Policy

In light of the current situation, we have temporarily changed our winter booking policy. Policy is as follows:

  • For all new bookings created on or after 25 March, 2020 for the Winter 2020/21 season, any cancellation made before or on 30 September, 2020 will be eligible for free cancellation.
2020 Summer Accommodation Cancellation Policy

In light of the current situation, we have temporarily changed our summer booking policy. Policy is as follows:

For check in dates on or before 31 May, 2020
  • Cancellations made1 day or more from the arrival date incur no penalty
  • Cancellations made on the scheduled arrival date are subject to a cancellation fee of 100% of the total accommodation fee
For check in dates between 1 June and 30 November, 2020
1-6 night stay
  • Cancellations made 3 days or more from the arrival date incur no penalty
  • Cancellations made 2 days or less arrival date are subject to a cancellation fee of 100% of the total accommodation fee
7 night stay or more
  • Cancellations made 15 days or more from the arrival date incur no penalty
  • Cancellations made 14–4 days from the arrival date are subject to a cancellation fee of 50% of the total accommodation fee
  • Cancellations made 3 days or less from the arrival date are subject to a cancellation fee of 100% of the total accommodation fee
EdVenture Camp 2020 Summer Cancellation and Amendment Policy

In light of the current situation, we have temporarily changed our summer booking policy.

Extenuating Circumstances Cancellation Policy

Temporary policy is as follows:

  • Cancellations made 15 days or more from the camp start date will incur no cancellation fee
  • Cancellations made 14–4 days from the camp start date will incur a cancellation fee of 50% of the total booking amount
  • Cancellations made 3 days or less from the camp start date will incur a cancellation fee of 100% of the total booking amount

Confident In Our Care

The safety and wellbeing of our guests is a top priority for MnK. The below
precautionary and response measures are helping us to continue to provide a safe
and clean environment.

We have been taking the following steps to ensure our guests wellbeing:
  • We provide washing machine detergent, dishwashing liquid and toilet paper for
    guests to use throughout their stay.
  • We perform deep cleaning of all properties twice a year, including the cleaning of
    ventilation, drains, windows, beds and flooring
  • Perform routine property inspections prior to our guests arrival and after their departure
  • Sanitisation of all properties upon guests’ departure, including cleaning of high
    touch areas
  • We provide hand sanitisation stations in our reception areas
  • We periodically disinfect all high touch, high traffic areas in our reception area
On top of this, we are taking additional precautions including:
  • Providing our guests with personal hand sanitiser upon check in
  • Providing our guests with a bottle of alcohol spray for use during their stay
  • Temperature checking of all guests upon arrival at the resort and all staff before work
  • Minimisation of physical contact with guests
  • Restriction of access to all communal areas at the resort including playground etc.
  • Restriction of gatherings at MnK properties outside of the occupants of each chalet

Self Contained Resort Living

The Orchards and Country Resort offer guests a portfolio of individual chalets to choose from, suitable for all group sizes and budgets.

Comfort and Safety In Mind

Our self contained chalets are designed with comfort in mind. All stays include a fully-quipped kitchen, linen, towels, Wi-Fi, bathroom facilities and regular cleaning service. Awake to picturesque views and feel secure with family and friends in your own private accommodation.

Online Grocery Ordering

Feel at home as soon as you arrive by ordering your groceries ahead of time. Have your kitchen stocked with all the essentials prior to your arrival to avoid unnecessary trips to crowded supermarkets.

Japanese Version (日本語版)