COVID-19 Travel Updates

Updated on 4 December, 2020

New Hokkaido Style

The team at MnK want to ensure the health and safety of all guests, owners and team members. Through our process of creating new guidelines and initiating operation changes this winter, we hope to maintain our community's health and wellbeing. Below are some of the steps we are taking to adopt the New Hokkaido Style.

Physical and Social Distancing

MnK has taken steps to limit contact at all of our resorts. This includes fitting safety screens in all vehicles, improving check in procedures and promoting contactless booking of services and activities.

Cleaning and Sanitisation

Thorough cleaning and sanitisation of each accommodation takes place pre and post guests' arrival. Our cleaning teams wear personal protective equipment, and high touch areas are regularly sanitised. Linen is professionally washed and sanitised with antibacterial detergent.

Health Checks

MnK monitors the health condition of all team members. Temperature checks are conducted for guests at time of check in, and team members are checked prior to and at the end of every shift. Furthermore, we are available 24 hours a day to assist guests who are feeling unwell with seeking health services.

Personal Protection Equipment

For the safety of all guests and team members, protective screens have been installed in all Reception areas. Guests and team members are asked to kindly wear masks in public areas and sanitise their hands regularly. For your convenience, we have provided sanitiser in your accommodaton.

Shuttle Vehicles

The changes we have made to our shuttle system this year are for the safety of all guests and team members. Seats will be limited to allow for safe social distancing, screens have been fitted between front and back cabins, and we request all passengers and drivers to wear a mask. Vehicles are also fitted with hand sanitiser.

Tomo Restaurant

In accordance with government advice, we have restricted the number of guests at our on-site restaurant, Tomo Niseko, to allow for a safe and socially distanced dining experience. All team members will be wearing masks as well as regularly sanitising dining areas.

Cancellation Policies

Accommodation 2020/21 Winter Cancellation Policy

MnK Cancellation Policy (as at 2 December, 2020):

In the event of cancellation, 14 days or more prior to arrival date, no cancellation fee applies
For cancellations within 13 days of arrival date, 100% cancellation fee will apply

Extenuating Circumstances Cancellation Policy

Policy applies to all new direct bookings made on or after 25 March, 2020 for the winter 2020/21 season. In the event of cancellation within 29 days of arrival date, a credit to the amount paid to MnK for the booking will be issued, if the following situation(s) apply:

If there is a government-issued travel ban or quarantine measures are enforced
If there is a lockdown put in place in either your departing country or in Japan
If a guest has tested positive for COVID-19 or has been in contact with a COVID-19 infected individual and they are required to self isolate
If a guest is physically unable to travel to an MnK accommodation due to airport closures
If a guest has been refused entry into Japan or travel visas to Japan are suspended
If a guest is unable to travel to Japan as a result of travel bans imposed by their departing country

If any of the above situations apply to your booking, please contact the Reservations and Guest Services team for further details and instructions. You will be required to provide proof of the situation that applies to your booking.

For group bookings, we will work closely with the lead guest of the group and manage any changes on a case by case basis.

For questions on terms and conditions on group bookings, please contact MnK directly for further discussions.

All guests who have made a booking via an online travel agent or other third-party travel partner should contact their booking provider for information on their cancellation policy.

Confident In Our Care

The safety and wellbeing of our guests is a top priority for MnK. The below
precautionary and response measures are helping us to continue to provide a safe
and clean environment.

We have been taking the following steps to ensure our guests wellbeing:

We perform deep cleaning of all properties twice a year, including the cleaning of
ventilation, drains, windows, beds and flooring
Perform routine property inspections prior to our guests arrival and after their departure
Sanitisation of all properties upon guests’ departure, including cleaning of high
touch areas
We provide hand sanitisation stations in our reception areas
We periodically disinfect all high touch, high traffic areas in our reception area

On top of this, we are taking additional precautions including:

Providing our guests with personal hand sanitiser upon check in
Providing our guests with a bottle of alcohol spray for use during their stay
Temperature checking of all guests upon arrival at the resort and all staff before work
Minimisation of physical contact with guests
Restriction of access to all communal areas at the resort including playground etc.
Restriction of gatherings at MnK properties outside of the occupants of each chalet

Self Contained Resort Living

The Orchards and Country Resort offer guests a portfolio of individual chalets to choose from, suitable for all group sizes and budgets.

Comfort and Safety In Mind

Our self contained chalets are designed with comfort in mind. All stays include a fully-equipped kitchen, linen, towels, Wi-Fi, bathroom facilities and regular cleaning service. Awake to picturesque views and feel secure with family and friends in your own private accommodation.

Online Grocery Ordering

Feel at home as soon as you arrive by ordering your groceries ahead of time. Have your kitchen stocked with all the essentials prior to your arrival to avoid unnecessary trips to crowded supermarkets.

Japanese Version (日本語版)