COVID-19 Travel Updates

Updated on April, 2021

New Hokkaido Style

The team at MnK want to ensure the health and safety of all guests, owners and team members. Through our process of creating new guidelines and initiating operation changes this winter, we hope to maintain our community's health and wellbeing. Below are some of the steps we are taking to adopt the New Hokkaido Style.

Physical and Social Distancing

MnK has taken steps to limit contact at all of our resorts. This includes fitting safety screens in all vehicles, improving check in procedures and promoting contactless booking of services and activities.

Cleaning and Sanitisation

Thorough cleaning and sanitisation of each accommodation takes place pre and post guests' arrival. Our cleaning teams wear personal protective equipment, and high touch areas are regularly sanitised. Linen is professionally washed and sanitised with antibacterial detergent.

Health Checks

MnK monitors the health condition of all team members. Temperature checks are conducted for guests at time of check in, and team members are checked prior to and at the end of every shift. Furthermore, we are available 24 hours a day to assist guests who are feeling unwell with seeking health services.

Personal Protection Equipment

For the safety of all guests and team members, protective screens have been installed in all Reception areas. Guests and team members are asked to kindly wear masks in public areas and sanitise their hands regularly. For your convenience, we have provided sanitiser in your accommodaton.

Shuttle Vehicles

The changes we have made to our shuttle system this year are for the safety of all guests and team members. Seats will be limited to allow for safe social distancing, screens have been fitted between front and back cabins, and we request all passengers and drivers to wear a mask. Vehicles are also fitted with hand sanitiser.

Tomo Restaurant

In accordance with government advice, we have restricted the number of guests at our on-site restaurant, Tomo Niseko, to allow for a safe and socially distanced dining experience. All team members will be wearing masks as well as regularly sanitising dining areas.

Cancellation Policies

Accommodation 2021 Summer Cancellation Policy

Summer Bookings, defined as checking in between 29 April and 30 November:

1-3 night stay

Cancellations made 3 days or more from the arrival date incur no penalty
Cancellations made 2 days or less arrival date are subject to a cancellation fee of 100% of the total accommodation fee

4-20 night stay or more

Cancellations made 15 days or more from the arrival date incur no penalty
Cancellations made 14–4 days from the arrival date are subject to a cancellation fee of 50% of the total accommodation fee
Cancellations made 3 days or less from the arrival date are subject to a cancellation fee of 100% of the total accommodation fee

21 night stay or more

Cancellations made 30 days or more from the arrival date incur no penalty.
Cancellations made 29-15 days from the arrival date are subject to a cancellation fee of 50% of the total accommodation fee.
Cancellations made 14 days or less from the arrival date are subject to a cancellation fee of 100% of the total accommodation fee.

Accommodation 2021/22 Winter Cancellation Policy

Winter Bookings, defined as checking in between 1 Dec and 28 Apr:

Any cancellation made before 30 days prior to arrival will not incur a cancellation fee.
Any cancellation made after 29 days prior to arrival date will incur 100% cancellation fees.

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All guests who have made a booking via an online travel agent or other third-party travel partner should contact their booking provider for information on their cancellation policy.

Confident In Our Care

The safety and wellbeing of our guests is a top priority for MnK. The below
precautionary and response measures are helping us to continue to provide a safe
and clean environment.

We have been taking the following steps to ensure our guests wellbeing:

We perform deep cleaning of all properties twice a year, including the cleaning of
ventilation, drains, windows, beds and flooring
Perform routine property inspections prior to our guests arrival and after their departure
Sanitisation of all properties upon guests’ departure, including cleaning of high
touch areas
We provide hand sanitisation stations in our reception areas
We periodically disinfect all high touch, high traffic areas in our reception area

On top of this, we are taking additional precautions including:

Providing our guests with personal hand sanitiser upon check in
Providing our guests with a bottle of alcohol spray for use during their stay
Temperature checking of all guests upon arrival at the resort and all staff before work
Minimisation of physical contact with guests
Restriction of access to all communal areas at the resort including playground etc.
Restriction of gatherings at MnK properties outside of the occupants of each chalet

Self Contained Resort Living

The Orchards and Country Resort offer guests a portfolio of individual chalets to choose from, suitable for all group sizes and budgets.

Comfort and Safety In Mind

Our self contained chalets are designed with comfort in mind. All stays include a fully-equipped kitchen, linen, towels, Wi-Fi, bathroom facilities and regular cleaning service. Awake to picturesque views and feel secure with family and friends in your own private accommodation.

Online Grocery Ordering

Feel at home as soon as you arrive by ordering your groceries ahead of time. Have your kitchen stocked with all the essentials prior to your arrival to avoid unnecessary trips to crowded supermarkets.

Japanese Version (日本語版)