Bilingual Reservations Consultant

MnK Niseko Company Introduction

MnK Niseko is an integrated real estate, property management, and hospitality company that has been providing services in Niseko, Hokkaido since 2010.  Our customers visit us from all parts of Japan and all over the world.  Our team of professionals is diverse and committed to serving their needs in a professional and friendly manner.  

MnK Niseko’s offices are located 5 minutes from one of the best ski resorts in the world. We are surrounded by farms, mountains, and nature. We actively encourage personal development and self-improvement via our benefits program, regular performance discussions, and attention to each individual's needs.

A key part of our company culture is regular, cross-department communication and contribution across all of MnK Niseko's functions.  We help each other.  That could mean driving a guest to the mountain, helping to clear snow, or participating in a brainstorming session.

Bilingual Reservations Consultant


The Reservations Team is responsible for ensuring our guests have a wonderful and memorable experience, from the minute they book their Niseko holiday, to their journey home. The successful candidate will be joining a team, taking initial booking inquiries through to allocating properties, and booking guest services. MnK is one of the leading independent employers within the Resort Management/Guest Services sector in Hirafu. We maintain a strong team and are looking for vibrant individuals, who thrive on working under pressure, have an ability to prioritize workload, and self-manage.

MnK is looking for a Bilingual Reservations Consultant to join our team.

Key Responsibilities

  • Answering telephone, website, online chat and email enquiries.
  • Arranging accommodation and overseeing housekeeping operations.
  • Coordinating guest service bookings prior to arrival, and whilst guests are in resort.
  • Processing financials.
  • The ability to be patient with guests and accommodate their individual requests.

Key Qualities

  • Fluent Japanese and English
  • Attention to detail is essential
  • Experience in hospitality or customer service is a plus
  • Work experience in an international environment
  • Communicate well with the team member and who can work in the team
  • Basic computer skills
  • Valid open driver’s license
  • Valid working visa (work sponsored visa can be discussed on application)
  • Knowledge about Niseko or willing to know about it
  • Energy and enthusiasm
  • Able to work on the weekends and night time role until 10:00pm(Only in the Winter)

Working Hours

Average 40 hours , 5 days/week


Starting at ¥240,000-280,000 per month depending on experience and/or language ability

The Benefits

  • 10 days of paid leave and public holidays.
  • Social insurance benefits included.
  • Company personal improvement allowance
  • 50-100% rebate on language lessons.
  • Yearly company trip and regular seasonal events.
  • Bi-annual bonuses.
  • Discounts on MNK and partner services and activities
  • Subsidized staff accommodation available

Employment Period

1 year contract with extension possibilities

Probationary Period

1-3 months

How To Apply

If you are interested in the above position, please email your CV and Cover Letter to
Please complete our application form by clicking on the button below.
Apply Now
JS Bin ; ;