MnK Niseko Company Introduction
MnK Niseko is an integrated real estate, property management, and hospitality company that has been providing services in Niseko, Hokkaido since 2010. Our customers visit us from all parts of Japan and all over the world. Our team of professionals is diverse and committed to serving their needs in a professional and friendly manner.
MnK Niseko’s offices are located 5 minutes from one of the best ski resorts in the world. We are surrounded by farms, mountains, and nature. We actively encourage personal development and self-improvement via our benefits program, regular performance discussions, and attention to each individual's needs.
A key part of our company culture is regular, cross-department communication and contribution across all of MnK Niseko's functions. We help each other. That could mean driving a guest to the mountain, helping to clear snow, or participating in a brainstorming session.
IT & Systems Specialist
Admin, HR, Accounting
Bilingual Japanese/English preferred
MnK Niseko is developing our internal IT function to better support our growing team. We are seeking candidates who are motivated, adaptable, and enthusiastic about technology. This role is intentionally broad: we are looking to meet and interview applicants with different skills and experiences, then build the position around the successful candidate’s strengths. The role will evolve over time to suit your unique talents and changing business conditions.
Key Responsibilities
- Provide general IT support and troubleshooting for staff, guests & owners (software, hardware, networking, Wi-Fi).
- Assist with administration and integration of software platforms, including organisation administration, CRM, PMS, project management, issue tracking and website hosting systems.
- Research, test, and implement software solutions to improve workflows and efficiency.
- Work with staff across departments to identify business needs and onboard new systems.
- Help the marketing team to maintain and support our websites and customer communication tools.
- Explore and support the implementation of AI solutions (such as chatbots or automation agents).
- Participate in cross-departmental support when required.
Key Qualities
- Strong problem-solving skills with a proactive approach.
- Comfortable working directly with people to understand and solve IT challenges.
- English fluency essential; Japanese language ability highly regarded.
- Flexibility and willingness to learn.
Preferred Skills and Experience
- Certificate or degree in a relevant computer science field preferred.
- Experience with one or more of: Google Workspace, Jira, Freshsales and/or other Freshworks software, Webflow, DreamHost or other hosting/DNS management tools, PMS systems, networking setup and troubleshooting.
- Familiarity with customer-facing technologies, including AI-driven communication tools.
- Previous experience providing IT support or systems administration.
Working Hours
40 hours per week
Remuneration
Starting at ¥270,000 per month to ¥320,000 depending on experience and/or language ability
The Benefits
- 10 days of paid leave and public holidays.
- Social security/insurance benefits included.
- Company personal improvement subsidy (can be used for language study, other courses, or equipment).
- Yearly company trip and regular seasonal events.
- Bi-annual bonuses.
- Support with finding accommodation
Employment Period
1-year contract with a possibility of extension
Probationary Period
3 Months
How To Apply
If you are interested in the above position, please email your CV and Cover Letter to
hr@mnkniseko.com.
Please complete our application form by clicking on the button below.
