MnK Niseko Company Introduction
MnK Niseko is an integrated real estate, property management, and hospitality company that has been providing services in Niseko, Hokkaido since 2010. Our customers visit us from all parts of Japan and all over the world. Our team of professionals is diverse and committed to serving their needs in a professional and friendly manner.
MnK Niseko’s offices are located 5 minutes from one of the best ski resorts in the world. We are surrounded by farms, mountains, and nature. We actively encourage personal development and self-improvement via our benefits program, regular performance discussions, and attention to each individual's needs.
A key part of our company culture is regular, cross-department communication and contribution across all of MnK Niseko's functions. We help each other. That could mean driving a guest to the mountain, helping to clear snow, or participating in a brainstorming session.
Business Level English required (Japanese or Mandarin language ability highly advantageous)
The Reservations Team is responsible for ensuring our guests have a wonderful and memorable experience, from the minute they book their Niseko holiday, through to their journey home. The successful candidate will be joining a team, taking initial booking inquiries through to allocating properties and booking guest services. MnK is one of the leading independent employers within the Resort Management/Guest Services sector in Hirafu. We maintain a strong team and are looking for vibrant individuals, who thrive on working under pressure, have the ability to prioritize workload, and self-manage.
As an International Reservations Consultant, you will play a key role in creating exceptional guest experiences from the very first enquiry through to the completion of each guest's stay. As the first point of contact for many of our guests, you will provide professional advice, personalised recommendations, and outstanding customer service while helping guests plan their ideal Niseko holiday.
Working as part of a collaborative Reservations team, you will manage accommodation enquiries, prepare quotations, confirm bookings, coordinate guest services, and ensure all reservation details are accurately managed throughout the guest journey. You will work closely with our Guest Services, Property Management, and Operations teams to deliver a seamless experience for every guest.
MnK Niseko is one of Niseko's leading independent resort management and hospitality companies, offering a diverse portfolio of premium accommodation and guest experiences. We are seeking enthusiastic, customer-focused individuals who enjoy working in a fast-paced environment, are highly organised, can effectively prioritise competing tasks, and take pride in delivering exceptional service. This role is ideal for someone who enjoys building relationships, solving problems, and helping create memorable holidays for guests from around the world.
Please complete our application form by clicking on the button below.
