MnK Niseko Company Introduction
MnK Niseko is an integrated real estate, property management, and hospitality company that has been providing services in Niseko, Hokkaido since 2010. Our customers visit us from all parts of Japan and all over the world. Our team of professionals is diverse and committed to serving their needs in a professional and friendly manner.
MnK Niseko’s offices are located 5 minutes from one of the best ski resorts in the world. We are surrounded by farms, mountains, and nature. We actively encourage personal development and self-improvement via our benefits program, regular performance discussions, and attention to each individual's needs.
A key part of our company culture is regular, cross-department communication and contribution across all of MnK Niseko's functions. We help each other. That could mean driving a guest to the mountain, helping to clear snow, or participating in a brainstorming session.
Reservations Consultant
Reservations
English
As a reservations consultant, you are the first interaction a guest has with our company, be it as an accommodation provider, ski school, or our EdVenture kids camp. A good first impression is important in providing any of our services. You will be required to have a keen sense of guest service while both emailing and talking to our guests over the phone. You will work closely with other departments in all aspects of our guest services to ensure our guests have an incredible holiday.
Key Responsibilities
- Answering telephone, website, online chat, and email inquiries
- Arranging accommodation and overseeing housekeeping operations
- Coordinating guest service bookings prior to arrival, and whilst guests are in the resort
- Processing financials
- The ability to be patient with guests and accommodate their individual requests
Key Qualities
- Attention to detail is essential
- Energy and enthusiasm
- Communicate well with customers, team members, and management
- Experience in hospitality or customer service is a plus
- Intermediate computer skills
- Valid driver’s license (preferred)
- Valid working visa (work-sponsored visa can be discussed on application)
- Knowledge about Niseko or willing to learn
- Able to work on the weekends and at nighttime role until 10:00 pm (Winter only)
- Business level of English
- Must have or be able to obtain a Japanese Driver’s License or International Drivers Permit (IDP)
Working Hours
Average 40 hours , 5 days/week
Remuneration
Starting at ¥250,000 - ¥325,000 per month depending on experience and/or language ability
The Benefits
- 10 days of paid leave and public holidays. (Increasing after 18 months of employment)
- Social security/insurance benefits included.
- Company personal improvement subsidy (can be used for language study, other courses, or equipment. available after the probationary period)
- Yearly company trips and regular seasonal events.
- Bi-annual performance-related bonuses (Eligible after 12 months of employment)
- Support with finding accommodation
Employment Period
1 year contract with extension possibilities
Probationary Period
1-3 months
How To Apply
If you are interested in the above position, please email your CV and Cover Letter to
hr@mnkniseko.com.
Please complete our application form by clicking on the button below.
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