Bilingual Front Desk & Reception

About the Role

As a member of the Front Desk/Reception team, your role is to support the Guest Services Manager and provide direction to our Resort Services team while managing the daily flow of checklists and guest arrivals and departures.

We are seeking hardworking staff who can go the extra mile for our guests and owners, stay organized, and stay self-motivated to ensure all daily tasks are completed so operations run smoothly. You will be working as part of the Guest Services team to ensure our guests have an amazing holiday and that our properties are properly maintained.

Teamwork within MnK is important to run the winter seasons effectively, so we are looking for individuals with strong teamwork skills to join us here in Niseko.

Key Responsibilities

Responsible for providing a friendly and welcoming atmosphere for guests and owners.
Complete daily reception duties and provide support to the Guest Services Manager
Kindly and promptly address guest inquiries, requests, and concerns; Provide information about hotel services, amenities, and local attractions
Maintain the daily flow of tasks & checklists
Assign and delegate tasks to the Resort Services team
Provide support to the Resort Services team when required
Build rapport and trusting relationships with our guests and owners
Payment processing, answering calls, responding to emails, and all other in-house guest inquiries
Actively support the promotion and selling of MnK guest services
Problem-solving and dealing with guest complaints and issues as they arise
Driving guests when required
Organizing and performing accommodation checks before guests arrive and after the guests depart
Checking guests in and out of their accommodation/explaining how our properties and processes work, etc.
Being an expert on all things Niseko and MNK-related and providing guests with local information and recommendations
Snow clearing
Light housekeeping
Supporting other teams during busy times
Other ad hoc tasks during quiet times

Selection Criteria

Experience in a previous hospitality role preferred
Face-to-face customer service experience essential
Must be able to use your initiative and work well under pressure
A willingness to go the extra mile to help out your team/ our guests
Comfortable with physical work and snow clearing where required
Must have or be eligible to obtain a Japanese Working Holiday Visa, or already have the legal right to work in Japan
Must have a Japanese driver's license or be able to obtain an International Driving Permit valid for Japan.
Applicants must be fluent in English and Japanese and/or Mandarin.
A desire to experience a ski/snowboard powder season in a bustling mountain town

Benefits

Subsidized Staff Accommodation is available
Subsidized Grand Hirafu/Hanazono season lift pass
Specialized training and induction program
Discounted tours & activities from local suppliers
Working with awesome people from around the world
More powder than you can handle!
Potential to move into a year-round position for outstanding team members

Employment Period

November, 2026 - Mid-March, 2027 (Some short-term positions available from Late-November, 2026 - February 2027)

Probationary Period

1 month

Working Hours

It depends on customer demand and snow conditions, but on average, you are expected to work 36-40 hours a week. (8 Hours per day, 5 days per week)

Remuneration

¥1,800 - ¥2,200 per hour depending on experience and language ability.

How To Apply

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