Housekeeping Team Leader

As Housekeeping Team Leader, your role is to oversee and support the daily operations of our housekeeping staff. In this hands-on role, you will be responsible for ensuring cleanliness standards are consistently met across all areas, guiding team members, managing work schedules, monitoring and ordering stock and inventory, and handling any issues that arise during shifts. The ideal candidate is a natural leader with excellent communication skills, great time management, and strong attention to detail. You will be working as part of the Guest Services and Housekeeping team to make sure our guests have an amazing holiday and our properties are correctly maintained. Teamwork within MnK is important to make the winter seasons run effectively, and so we are looking for individuals who have awesome teamwork skills to join us here in Niseko.

Native English (Japanese/Chinese/English Bilingual highly advantageous)

About the Company

MnK Niseko is a distinctive and growing property management and hospitality company that operates year-round, located in the natural surrounds of Niseko, Hokkaido. We specialize in resort accommodation management, with three distinct locations – Country Resort, Akazora and The Orchards. As the ski slopes of Mt Niseko-Annupuri are situated just minutes away from our resort communities and apartment hotel, our accommodation solutions provide the perfect setting for family or group holidays. Part of our vision is to ensure that all of our property owners, holiday guests and team members share in the very best friendly and professional experiences. The motto “Stay as a guest, return as a friend” helps to define all of our interactions. Our winter months are our busiest, and so we rely on the support of our amazing winter seasonal crew to help us bring our vision to life.

Key Responsibilities

Guiding and supervising housekeeping team members.
Curation and managing of daily cleaning schedules, ensuring all tasks are completed effectively, and in a timely manner.
Ensuring adequate stock of cleaning supplies and requesting replenishment as necessary.
Performing high-detail cleaning of accommodation upon guest departure. Including:
Cleaning and sanitizing guest bedrooms, bathrooms, kitchens, and living areas as per established standards.
Dusting, vacuuming, and mopping floors
Making beds and changing linens
Cleaning windows, mirrors, and glass surfaces to ensure spotless finishes.
Emptying trash bins and disposing of waste appropriately.
Conducting light and mid-cleaning of accommodation during guest stays.
Organizing and performing accommodation inspections before guests arrive and after the guest departs - checking for any maintenance requirements/lost property/final cleaning/etc.
Communicating with front desk regarding any guest or accommodation issues
Snow clearing guest entranceways and balconies
Supporting the Guest Services team and site manager
Supporting other teams during busy times

Selection Criteria

Experience in a previous housekeeping and/or team leader role essential
Must be able to use your initiative and work well under pressure
A willingness to go the extra mile to help out your team/ our guests
Comfortable with physical work and up for a lot of snow clearing!
Must have or be eligible to obtain a Japanese Working Holiday Visa or already have the legal right to work in Japan
Must have a Japanese driver's license or be able to obtain an International Driving Permit valid for Japan.
Applicants must be fluent in English and Japanese.
A desire to experience a ski/snowboard season in a bustling mountain town

Benefits

Subsidized Staff Accommodation available
Grand Hirafu/Hanazono season lift pass
Specialized training and induction program
Discounted tours & activities from local suppliers
Working with awesome people from around the world
More powder than you can handle!
Potential to move into a year-round position for outstanding team members

Employment Period

Mid-November, 2025 - March 31, 2026

Probationary Period

1 month

Working Hours

It depends on customer demand and snow conditions but on average you are expected to work an average of 35-40 hours a week. (6-8 Hours per day, 5 days per week)

Remuneration

¥1,800 - ¥2,100 per hour depending on experience and language ability.

How To Apply

Please click on the button below to apply.

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