Resort Services

Working in the Resort Services team, you will be primarily looking after the condition and presentation of all our accommodation properties and also providing shuttle services to and from their accommodation and Hirafu for our guests and owners. Your responsibilities will include conducting property inspections before and after guest reservations, snow clearing property entranceways, providing linen exchange and rubbish removal when required, and reporting damages and maintenance requirements. We are seeking hard-working staff who can go the extra mile for our guests while being organised and self-motivated to make sure all daily tasks are completed so that operations run smoothly. You will be working as part of the Guest Services team to make sure our Guests have an amazing holiday and our properties are correctly maintained. Teamwork within MnK is important to make the winter seasons run effectively, and so we are looking for individuals who have awesome teamwork skills to join us here in Niseko.
Native English (Japanese/Chinese/English Bilingual highly advantageous)
About the Company

MnK Niseko is a distinctive and growing property management and hospitality company that operates year-round, located in the natural surrounds of Niseko, Hokkaido. We specialise in resort accommodation management, with three distinct locations – Country Resort, Akazora and The Orchards. As the ski slopes of Mt Niseko-Annupuri are situated just minutes away from our resort communities and apartment hotel, our accommodation solutions provide the perfect setting for family or group holidays. Part of our vision is to ensure that all of our property owners, holiday guests and team members share in the very best friendly and professional experiences. The motto “Stay as a guest, return as a friend” helps to define all of our interactions. Our winter months are our busiest, and so we rely on the support of our amazing winter seasonal crew to help us bring our vision to life.

Key Responsibilities
  • Organising and performing accommodation inspections before guests arrive and after the guest departs
  • Providing shuttle service from guest accommodation to and from Hirafu
  • Conducting check-in services in the guest chalet/room
  • Being an expert on all things MnK and Niseko to offer recommendations and assistance with tour and activity bookings.
  • Managing inventory levels and replacing stock items when required
  • Conducting damage checks
  • Snow clearing guest entranceways and balconies
  • Replacing linen and removing rubbish from properties when required
  • Supporting the Guest Services team and site manager
  • Supporting other teams during busy times
Selection Criteria
  • Experience in a previous hospitality/housekeeping/maintenance role
  • Good time management skills
  • Must be able to use your initiative and work well under pressure
  • A willingness to go the extra mile to help out your team/ our guests
  • Comfortable with physical work and up for a lot of snow clearing!
  • Must have or be eligible to obtain a Japanese Working Holiday Visa or already have the legal right to work in Japan
  • Must have a Japanese driver's license or be able to obtain an International Driving Permit valid for Japan.
  • Applicants must be fluent in English or Japanese. (English/Japanese/Mandarin bilingual language ability is highly advantageous)  
  • A desire to experience a ski/snowboard season in a bustling mountain town
Benefits
  • Subsidised Staff Accommodation available
  • Grand Hirafu/Hanazono season lift pass
  • Specialised training and induction program
  • Working with awesome people from around the world
  • More powder than you can handle!
  • Potential to move into a year-round position for outstanding team members
Employment Period
Late-November, 2025 - Mid-March, 2026 (Some short-term positions available from Late-November, 2025 - February 28, 2026)
Probationary Period
1 Month
Working Hours
It depends on customer demand and snow conditions but on average you are expected to work an average of 40 hours a week. (8 Hours per day, 5 days per week)
Remuneration
¥1,500 - ¥1,700 per hour depending on experience and language ability.
How To Apply
Please click on the button below to apply.
Apply Now
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